Bugs Report

This is where you can talk to us and your fellow users about issues you're having with Popcorn Time. Get advice on how to solve issues, communicate things to us and help us make Popcorn time better!

Moderators: Siem, Fous, Chupacabra

Forum rules
1. BEFORE REPORTING A BUG, USE THE SEARCH FUNCTION!!!
Is someone reported it already, don't open a new thread! Save us time so we can invest this time in fixing this bug!
(Unless the report is very old and talks about an older version. Please don't post on old threads).

2. ANSWER THAT FOLLOWING (THE ONES THAT ARE APPLICABLE) QUESTIONS IN YOUR POST:
- What version # of PT are you using? On what device? What OS version is it running? ie. win 7
- Is this bug happening on everything you try to watch? Movies and TV shows?
- Can you attach a screen shot? (If it's something that can be captured).
- Is your internet connection stable?
- Did you try to run Popcorn Time as an Administrator?
- Did you try this on another device?
- Did you try this on another internet connection?
- Did you try it on wifi and cable?
**The questions are just for guidance, no need to answer all of them if not applicable, but the more detail you give us regarding this issue you're having, the easier it'll be for us to reproduce it and fix it! So start spilling...
3. If the issue you're experiencing is on desktop, report it on the "everything desktop" sub-forum. If the issue you're experiencing is on mobile, please report it on the "everything mobile" sub-forum.

Bugs Report

Postby Carolina24 » Thu Jul 12, 2018 3:27 am

Hello, good morning/night.

Since the last two month my Popcorn Time app has been showing some issues everytime I try to download one or more movies. The app puts my tablet slow, connect and disconnect it from wifi, blocks and unblocks it, and sometimes don't let me use the tablet at all; and I'm forced to restart the tablet everytime I try to download a movie (or more).

Other trouble is that I start downloading a movie and I leave it for seven or even eight hours, and when I go to check, the movie never downloads, or downloads with the wrong subtitles.

I have a Samsung Galaxy Tab A6 with Android 5.1.1 (Lollipop). The app month ago used to work perfectly, when the problem begun I uninstalled the app and installed it again, and nothing, all the problems persisted.

I really love this app and I would really love to get a new Popcorn Time update with all this bugs fixed. Thank you for taking your time and reading this, please fix this soon :? .
User avatar
Carolina24
 
Posts: 4
Joined: Thu Jul 12, 2018 2:49 am

Re: Bugs Report

Postby nubito » Fri Jul 13, 2018 3:17 pm

kinda stranger things... Maybe you have installed/updated some other app(s) also that are `fighting` for the system resources and slowing down your tablet?
Maybe unstable internet connection doesn't allow to download file completely.
For example, once WiFi signal lost and than back again - video trying to continue downloading and fails...
Specify the app version you are using?
nubito
 
Posts: 58
Joined: Sat Jun 23, 2018 8:29 am

Re: Bugs Report

Postby Carolina24 » Mon Jul 16, 2018 3:53 am

Yes, it's very weird and everything was okay until I uninstalled the app and installed it again the day that subtitles stopped working:

https://forum.popcorn-time.to/viewtopic.php?f=24&t=41024&p=61874&hilit=Subtitles&sid=57e523b8cba24f26e13242ccd589eacd#p61874

After that day the app never worked the same. I don't know why :| . The version I'm using is Android Beta 3.2.0, and usually my internet connection is stable.

I wouldn't know if it's another app(s) because that's the only movie app I'm having trouble with. Netflix it's working fine, and no other app(s) connects and disconnects the . slow down my tablet while I'm downloading. What's wrong with me :oops: :oops: :oops: :( !!?
User avatar
Carolina24
 
Posts: 4
Joined: Thu Jul 12, 2018 2:49 am

Re: Bugs Report

Postby nubito » Thu Jul 19, 2018 12:37 pm

1. Try to install the latest version at the moment 3.2.2
2. Tap on 'Without subtitles' and selection dialog must appear
nubito
 
Posts: 58
Joined: Sat Jun 23, 2018 8:29 am

Re: Bugs Report

Postby Carolina24 » Thu Jul 19, 2018 7:46 pm

Okay, thank you. I'll try and let you know if it worked. Thank you so much.
User avatar
Carolina24
 
Posts: 4
Joined: Thu Jul 12, 2018 2:49 am

Re: Bugs Report

Postby Carolina24 » Thu Jul 19, 2018 11:48 pm

Thank you so much, worked perfectly. All I needed was an update ;)
User avatar
Carolina24
 
Posts: 4
Joined: Thu Jul 12, 2018 2:49 am


Return to Something's not right... (bug report)