Surround sound problem

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- What version # of PT are you using? On what device? What OS version is it running? ie. win 7
- Is this bug happening on everything you try to watch? Movies and TV shows?
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Surround sound problem

Postby Liltowl » Fri May 11, 2018 11:49 am

I have the problem that when I use version 3.0.0 of PT, and try to watch anything on my tv using Chromecast, the sound works in my phone but when I cast the movie to the TV, it says "surroundsystem is activated, please use the tv to control the sound". So it is mute. It happens no matter which movie or show I cast. Does anybody know how I can fix this? I have a Samsung 7 Android.
Posts: 1
Joined: Fri May 11, 2018 11:44 am

Re: Surround sound problem

Postby vlmarques » Fri Sep 07, 2018 3:47 pm

Yes. It happens here too. It looks like a bug. We need to aks for an update.
Posts: 1
Joined: Fri Sep 07, 2018 3:43 pm

Re: Surround sound problem

Postby Ejtyak » Fri Sep 07, 2018 5:25 pm


I have the same problem, Using version on Android 8.1.
Not possible to use the app like this, hope there will be a solution soon!
Posts: 2
Joined: Fri Sep 07, 2018 5:22 pm

Re: Surround sound problem

Postby Ejtyak » Fri Sep 07, 2018 5:47 pm

Further information:
It's always happening, both with TV shows and Movies. I never had any sound through chromecast on TV.
A message on screen is mentioning that surround sound is on and tells to to use the TV's remote control to adjust the volume. This does not work.
The sound does work on the phone itself though.
Posts: 2
Joined: Fri Sep 07, 2018 5:22 pm

Re: Surround sound problem

Postby nubito » Tue Sep 11, 2018 1:13 pm

In the web there are a lot of information like: "unable to get 5.1 audio from Chromecast", including connection type, generation version, source of video, TV models and other details. To sum up - Chromecast outputs 2.1 sound only.
Posts: 58
Joined: Sat Jun 23, 2018 8:29 am

Re: Surround sound problem

Postby alltechninja » Sat Sep 22, 2018 5:05 am

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Posts: 1
Joined: Sat Sep 22, 2018 4:25 am

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